Added: 04 January 2021
STAY ALERT TO STAY SAFE
We are looking forward to opening our showroom on Monday 12th April. Due to the government guidelines, we will be running on an appointment-only basis to restrict the number of people in the showroom at any one time. Albeit we will try to accommodate you if you pop by without calling, please don't be disappointed if we are unable to see you or ask you to make an appointment at a convenient time.
As part of our COVID safety procedures we will be asking customers to wear a face covering, answer a short questionnaire and have a brief temperature test.
For your peace of mind and the safety of you and our staff, we are completing regular COVID tests on all members of our team.
Please read the following procedures carefully so that you fully understand them prior to visiting the Wessex Vans premises. These guidelines are following Government advice and are designed to protect all our customers, staff and their families.
Please, under no circumstances, come to the premises if you are showing any symptoms of the Covid-19 virus or if anyone you have been in contact with has or are showing symptoms, such as family members or anyone in your household. (Symptoms: A High Temperature- this means you feel hot to touch on your chest or back. A new continuous cough- this means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours. If you usually have a cough it may be worse than usual). If you have lost any sense of taste and smell.
If you are coming to drop your vehicle off for any conversion work or for part exchange, please wash your hands for at least 20 seconds before getting into your vehicle (wear rubber gloves and face covering if possible, to prevent spread of virus). Also please ensure your vehicle is empty of ALL personal items (vehicles that are not empty will not be checked in and will need to be re-booked when the vehicle has been emptied at the next available build slot).
All vehicles will be checked in by a member of staff using appropriate protective clothing, photographs will be taken with any damage recorded and a copy of our check in form will be sent to you by email or WhatsApp. (If you have tested positive or are showing symptoms or have been in contact with somebody who has, please do not drop your vehicle off until your isolation period following Government guidelines, is over).
All Customer Hand-overs will be conducted outside our premises and will run in the same way as our Click and Collect service. You will be sent a link to a video on completion of the works and advised of your collection date. For Camper Vans you will be sent a link to our Video Manual to familiarise yourself with the workings of your vehicle prior to collection and to give you time for any questions to be answered should you have any.
Click and Collect service customers will be sent a link to full video highlighting all the points relating to that vehicle and our distance selling regulations. Once full cleared funds have been received the van will be ready for collection outside the showroom where a member of staff will meet you to handover the keys appropriately distanced and wearing PPE, following Government guidelines.
Staff will be wearing gloves and masks when working in vehicles to decrease the risk of contamination. This will allow prompt collection of vehicles. (We recommend customers wash their hands as soon as they arrive home after collection in line with government guidelines. Protective gloves will be available on request).
These are very unusual circumstances and we are always re-assessing our procedures to be as efficient and compliant as possible, whilst minimising the risk. Please let us know if you have any special requirements or questions about our procedures.
Thanks again, stay safe.